You Lead the Way. We’ve Got Your Back.
At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let’s lead the way together.
The U.S. Consumer Services Card Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCC team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The U.S. Cobrand and Lending Analytics team is responsible for partnering with product, marketing, and credit risk teams to ensure data driven insights are applied to business strategies to improve shareholder and customer value.
USCS is looking for an Executive Assistant supporting the vice president in the day-to-day operations of our organization. This role is an exciting opportunity to be part of a vibrant and fast paced team and will involve extensive collaboration with multiple partners across numerous business units and functional areas.
How will you make an impact in this role?
As Administrative Assistant, you will provide comprehensive support to ensure operational excellence and efficiency for our leadership team. Your role will be critical in maintaining seamless business operations through exceptional organizational skills, attention to detail, and proactive management of administrative functions.
Calendar & Meeting Management:
- Proactively manage complex executive calendars across multiple time zones with meticulous attention to detail and confidentiality
- Coordinate high-level internal and external meetings, including comprehensive preparation of agendas, materials, and follow-up actions
- Arrange conference facilities, audiovisual equipment, and hospitality services as required for meetings and events
Executive Support
- Coordinate senior leadership visits and travel, including comprehensive itinerary planning, transportation, and accommodation arrangements
- Prepare & process expense reports in accordance with company policies and budget guidelines
- Serve as the primary point of contact between executives and internal/external stakeholders, demonstrating professionalism and discretion
Financial Administration
- Process and track invoice payments and purchase orders through Ariba/ Stream system
- Manage departmental corporate card reconciliation and reporting
- Support budget tracking and financial documentation as needed
Event Coordination
- Organize and execute department-wide events including town halls, staff meetings, strategy sessions, and team offsites
- Manage all logistical aspects of events from concept to completion, ensuring flawless execution
- Coordinate with vendors and internal departments to deliver successful functions within budget
Team & Department Support
- Facilitate onboarding and offboarding processes for department personnel
- Maintain current organizational charts, contact lists, and email distribution groups
- Assist with time reporting and payroll administration
- Prepare and enhance professional PowerPoint presentations and other documents
- Manage departmental communication, including handling sensitive correspondence
Additional Responsibilities
- Provide ad hoc administrative support including document preparation, filing, and information management
- Identify opportunities to improve office procedures & implement efficiency enhancements
- Serve as a professional representative of the department in all interactions
Minimum Qualifications
- Excellent organizational, administrative, interpersonal skills and networking skills with the ability to connect with various counterparts based in US.
- Strong attention to detail with timely follow-up
- Excellent communication (oral, written, listening) skills, a positive attitude and solution-oriented demeanor
- Strong sense of integrity with ability to handle confidential and sensitive information with discretion
- Ability to prioritize multiple tasks with minimal guidance and to proactively identify and resolve issues
- Strong calendar management expertise and a working knowledge of common administrative systems and processes (e.g., purchasing, travel, expense management)
- Proficiency in Microsoft Outlook and Microsoft Office, including Word, Excel and PowerPoint
- Proactive in anticipating needs of stakeholders and responsive to requests in a timely, efficient manner
- Proven experience working in a fast-paced, dynamic environment
- Flexible and easily adaptable to changing priorities
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Culture
Our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and each other. With shared values and leadership behaviors, we’ve continued to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. As part of Team Amex, you’ll build strong relationships and collaborate with colleagues around the world in an environment where everyone is respected and valued, and where you can reach your potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Total Rewards & Well-Being
We back you with competitive compensation and benefits that support your holistic well-being so you can be and deliver your best. This means providing resources to help care for you and your loved ones’ physical, financial, and mental health, as well as the flexibility you need to thrive personally and professionally. And as part of Team Amex, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. With our flexible work policies, comprehensive total rewards, and supportive environment, you’ll have the backing you need to live well, now and in the future.
Career Growth & Development
At American Express, we invest in colleagues at all levels, empowering you to deliver your best work, strengthen your skills, develop as a leader, and gain experiences that are meaningful to you. With access to a wide range of learning opportunities, great leaders, and a culture of informal and formal coaching and feedback, you’ll have the support you need to grow your career and achieve your goals.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.